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Omaha Steaks Complaint - Substandard behavior
Omaha Steaks Complaint

Omaha Steaks Complaint


Substandard behavior

Omaha Steakmcorporate mission statement reads: "We deliver exceptional experiences that bring people together. Guaranteed."
Well, tonight 5/29/14 , I arrived at 7 pm at your store in Huntington Beach. They saw me standing outside and I make a sign as if I'd like to explain why I'd like to purchase something really fast. The petite,skinny clerk pretended that she did not see me and after 5 min she said " it's 7:05, it's closed". She did not even approached the window . She continued to pretend that she was busy. She could have easily ask what was my urgency or at least not pretend she was busy.
That was not "exceptional customer care experience ". It was definitely substandard behavior and it should reflect the online reviews.

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OmahaSteaksHelp says: (4 years ago)
I'm sorry to hear of your less than satisfactory experience at our retail location in Huntington Beach. At Omaha Steaks, we strive to provide the best possible shopping experience for our customers. Please email me at jamieh@omahasteaks.com as I'd be happy to further discuss the matter with you. I look forward to hearing from you.

Jamie Holmes
Consumer Services Manager


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