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Omaha Steaks Complaint - omaha steaks dredful experience with a gift delivery - 1325,1327,1387,1397,1472,2243 omaha steaks
Omaha Steaks Complaint

Omaha Steaks Complaint

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omaha steaks dredful experience with a gift delivery - 1325,1327,1387,1397,1472,2243 omaha steaks


i recieved a christmas gift from my family(pamela lothrop) 0rder #23839467-001 on monday. it was left out on the front doorstep for 6 hrs at 85 degree temp. melted. i called c.s and told the woman to resend and she took the info but did not put the site number. this was to be delivered on 12-20 but caqmew on 12-19 and delivered to a 90 year old woman at site 4055. c.s. said they were sorry it was a mistake not to put the site number on the delivery. the 90 year old was so frustrated and annoyed because she did not know me or know how to find me. this am i called to ask for a supervisor to complain and got daniel he did not seem very sympathetic to my issues and said i could expect another delivery christmas eve. ki recommended since you have a telephone number of the reciever you should call and nlotify the person of the delivery instead of leaving in the hot florida sun a perishable item and certainly ask the security man at the gate if no site number is noted by omaha steaks where the person lives. this is common sense ithink. thank you, rev. helen lothrop de martinez


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Comments


OmahaSteaksHelp says: (4 years ago)
 0
Dear Friend,
I apologize for the problems you encountered with the delivery of your gift order. I tried to contact you by phone this morning to discuss and was uable to reach you. When the order was placed we were not provided with a lot or unit number and that is why the original package arrived thawed. The first replacement should have included the lot or unit number and I apologize again that it was left off of the shipping label. I will speak to Daniel regarding this situation. Please contact me directly if you have any further issues. Thank you.
Tawny Schatz
Omaha Steaks Customer Care
1-800-329-6500 ext. 8316
TawnyS@OmahaSteaks.com


TawnyS



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