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Omaha Steaks Complaint - unwelcome surprise - Premier Grilling Collection
Omaha Steaks Complaint

Omaha Steaks Complaint


unwelcome surprise - Premier Grilling Collection

I got a mailing from Omaha Steaks this past week for what looked like a great deal. Something called a Premier Grilling Collection in the form of a gift certificate. The deal was I could order a "grilling collection" usually priced at $204 for $49.99 and also send a gift to someone else at no extra cost. Wow. Sounds great. I called up the rep and asked about the pricing and she said that was correct, but I would have to pay shipping and handling. At the rate of $69.99! So my "great deal" would cost me more than twice the advertised price. I said "No thanks" and hung up. I feel duped.

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dilly says: (10 years ago)
cayala, thanks for your thoughts. I understand the need for dry ice and packaging, but the amount seemed excessive -- much more than the cost of the goods. Some people might not have read the entire ad thoroughly, but I read it twice to see if there were any more charges quoted and there were none. Next time I get one of those ads, I will check it also, just to see what it would look like.

cayala says: (10 years ago)
Work at Omaha Steaks. Just to let you know, for most cases (there have been accidents) it is printed on there that s&h is involved. Pays for the dry ice, the insulated cooler, and then also UPS standard charge. Recently has gone up a bit over the past two years, but I assure you it is on there. I know it feels deceptive and I wish our advertising department would clarify quite a few things, but for now its kinda left on the customer to read every little word, and I'm sorry you got caught up in that.

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